Cuttlebug Problem

[Sue Raley]

I have a question about the cuttlebug.  I have been using mine a lot.  I just did some embossing folders the other day.  Now I am trying to cut some nestabilities and the plates won't roll through the machine.  It's like the handle isn't moving the top roller anymore.  Is this common?  Do I need to replace it, or is there someway to fix that?  Yes I am using the correct plates.  A, B and C for cutting.  It won't even roll the embossing folders through anymore.  I am so disappointed, I just love my cuttlebug.  Thank you so much.  By the way, I love Stamp TV and all of the products. 

[Cat, GKD DT/Moderator]

Hi Sue! I personally haven't ever had a problem with the bug....but if its turning and just won't move it through it sounds like something broke on there to me. And i f that was the case, I'd see about returning, contact provocraft maybe even....so sorry I'm not much help!

[Cheryl Wright]

Sue, you've probably already done so, but check to make sure nothing is jammed in the roller.  I had a similar problem once and found a paperclip sitting there.  No doubt the grandkids were using it.  They don't take the same care we do. 

Just a thought...

[Sue Raley]

Thank you all for replying, my son took it apart last night and the small gear on the top roller had come off.  My cuttlebug rattled when I moved it.  I think someone must have knocked it off the coffee table where I was embossing some things.  My son has a friend with a four year old who was over, so it could have easily happened.  From now on, when I am done, it goes back into my paper crafting room.  It works fine now.  Of course, I was very happy!!  Thanks again.

[Krystal Allen]

I was going to say that is the perfect excuse to buy the Cuttlebug 2, lol!

[Cheryl Wright]

Great to hear, Sue!